Owner FAQs

Yes, provided that the current lease agreement is one we can enforce. Once the current lease concludes, we will sign your current resident onto a Texas Association of Realtors lease agreement. In cases where the resident is behind in their rent, we can take the necessary steps to either get them to pay or evict them if we cannot obtain payment. Many residents will suddenly find a way to pay the rent or move as soon as they hear that a management company has been secured to follow through with a collection.

Yes, We are licensed REALTORS®. We are members of:

• Austin Board of REALTORS®
• Texas Association of REALTORS®
• National Association of REALTORS®
• National Association of Residential Property Managers

We will pay bills or invoices that are a result of repairs, lawn service, utilities, or other services to your property. We are not able to pay your mortgage, insurance, or HOA fees. We strongly suggest that the owner keep up with these payments to avoid liability, fines, fees, or other legal issues that could arise.

Our fees are very competitive and unfortunately not negotiable. Choosing a property management company should be determined by things other than just the fees we charge such as the efficiency and manner in which we handle your property as well as our ability to streamline the process and ensure each property is handled as if it was our own. We believe that our experience, expertise, systems, and service offer a great value at the fee structure we have established.

No, you do not have to accept applicants with a pet. Please note that between 70% and 80% of all applicants have at least one pet, so deciding not to accept pets limits your pool of prospective applicants. Additionally, studies have shown that tenants who have pets have a longer tenancy at the properties they rent. Please keep in mind that assistance animals are not pets and therefore we cannot decline an application due to having an assistance animal.

While the reasons our clients choose professional management vary, here are some of the key reasons many people elect professional management over self-management:

• We handle maintenance and emergency repairs, allowing you to sleep at night. We enforce the collection of rents and serve the proper notices upon failure to pay. We understand and apply the correct federal, state, and local laws, keeping you and your investment out of trouble.
• We know the local market, have an extensive network of contacts, and have advertising resources available to us at discounted rates. This allows us to effectively market your vacant home to prospective residents to get it filled.
• After you add up the increased rent we can often command, the discounts you’ll receive on advertising, and the company rate we get on repairs, you’ll often make more money than if you managed the property yourself!

No, The Fair Credit Reporting Act prevents us from sharing the credit report with you and while we cannot share the report we are able to discuss many of the items found on a report.

We collect 100% of our rents online. Each of our tenants has a login and can make rent payments at any time.

We manage single-family homes, Duplexes, and Triplexes. Anything outside of these we do request a phone call to see if we can accommodate or to help point you in the right direction of someone who can!

We hold the security deposits. Security deposits must be returned to tenants (minus damages) within 30 days of moving out, by law. In order to have a streamlined process for moving out old tenants, and accounting for damages & repairs, we need these funds on hand.